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WAEC OFFICE PRACTICE QUESTION & ANSWER RUNZ

OFFICE-Obj
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31DACDBCDACC
41CBADDCBDAC
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(5a)
(i)planning
(ii)organizing
(iii)auditing
(iv)accounting
(v)controlling
(5b)
(i)Communication promotes motivation by informing and clarifying the employees about the task to be done, the manner they are performing the task, and how to improve their performance if it is not up to the mark.
(ii)Communication is a source of information to the organizational members for decision-making process as it helps identifying and assessing alternative course of actions.
(iii)Communication also plays a crucial role in altering individual’s attitudes, i.e., a well informed individual will have better attitude than a less-informed individual. Organizational magazines, journals, meetings and various other forms of oral and written communication help in moulding employee’s attitudes.
(iv)Communication also helps in socializing. In todays life the only presence of another individual fosters communication. It is also said that one cannot survive without communication.
As discussed earlier,
(v)communication also assists in controlling process. It helps controlling organizational member’s behaviour in various ways. There are various levels of hierarchy and certain principles and guidelines that employees must follow in an organization
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(2a)
i) delivery note:
It is used when goods are transported by the sellers means of transportation.It shows details of all the goods delivered so that the goods when finally arrived can be checked against goods listed on the delivery note.
(ii) Recite:
It is a document which confirms that payment has been made.
(iii) bin card:
It shows the record of receipts and issues of materials in the store.
It shows only quality and not values.
iv) quotation : It is the suppliers reply to the enquiry which states the price ,terms of payment ,delivery note and any discount
(2b)
i) Stapling machine
ii) Perforating machine
iii) scanning machine
iv) fax machine
v) photocopier
vi) shredding machine
(2c)
i) Personal mail – they are mail addressed to a particular individual
ii) Confidential mail – they are not prompt but doesn’t mean that they are not to be treated speedily
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(1ai)
The worker who were employed in its sixth year of operation were both unqualified and inexperience.
(1aii)
The managing director hardly involved any of them in the day-to-day running of the organization.
(1bi)
The personnel department recruit of workers purchase as well, also involves in day to day activities of the company .
(1bii)
In charge of selling the products produce in the organization.
(1biii)
They were given supervising position be cause of their relationship to the managing director in one way or the other
(1biv)
The account department are in charge of payment of salaries of workers.
1ci) It is an unexpected meeting that comes up as a result of situation that requires an urgent attention
1cii)
secretary
1ciii)
(1) He holds consultations with the chairman and other executives about the meeting
(2) He receives apologies from members who are not able to attend the meeting
(3) Prepares the agenda with the help of chairman
(4)prepares and sends the notice of meeting to members
1civ)
(1) opening prayer
(2) Agenda
(3) Chairman’s Remark
(4) Reading of the last meeting
(5) Refreshment
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(6a)
An adjournment is the suspension or discontinuance of the proceedings at a meeting in order to allow those proceedings to be reconvened at another time and place while postponement refers to the suspension of the holding of the meeting itself and is to be contrasted with the suspension of proceedings that have already commenced, that is, an adjournment.
(6bi)
Office layout is arrangement of equipment within available floor space.
(6bii)
(i)It is easier for employees to interact with each other on a regular basis.
(ii)The increased collaboration resulting from an open-plan work space can lead to business innovation and advancement.
(iii)The open-plan layout can benefit the business economically by reducing costs tied to construction, utilities and office equipment.
(6biii)
(i)Demographics
(ii)Accessibility
(iii)Availability of infrastructure
(ivProximity to other businesses
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(3ai)
Information is the resolution of uncertainty; it is that which answers the question of “what an entity is” and is thus that which specifies the nature of that entity, as well as the essentiality of its properties.
(3aii)
(i)information is used instrumentally, to do something tangible (e.g., to acquire a skill or reach a goal).
(ii)information is used cognitively (e.g., to generate ideas).
(iii)information is used in an affective manner (e.g., when an individual uses information to feel supported or to derive pleasure).
(iv)information is used to reduce uncertainty
(3b)
(i)Neutral presentation of facts
(ii)Professional Advancement:
(iii)Proper Control
(iv)A managerial Tool
(v)Development of skill
(3c)
A Routine Report is prepared and presented as a routine work and at a regular period of time while stationary report is when documents are not moving or not intended to be moved.
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Completed!
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